Good questions.

Book on the event's page. Once your booking is confirmed we email your tickets: one QR code per person, which we scan at the door. The link in that email opens them again any time.

We hold your places for 15 minutes while you pay, so nobody else can take them. If the time runs out before your payment goes through, they go back on sale and you can book again.

Nearly. We email you a link to confirm your place and hold it for 30 minutes while you do. Once you've confirmed, your tickets arrive by email.

Some gatherings are just for community members. Book with the email you joined with and we'll check it automatically. Not a member yet? Joining is free and takes under a minute on the Community page.

If it has a waitlist, join it on the event's page. When places open up we email the people waiting and hold the places for them for 24 hours.

Please do. Book them a place when an event is ticketed; each person gets their own QR code.

We email everyone booked straight away and refund card payments in full automatically. Refunds usually reach your account in 5 to 10 working days.

We email everyone booked with the new details. Your booking still stands and your tickets work as they are. If you can't make the new time, reply to that email.

Reply to your tickets email as soon as you know, and we'll see what we can do.

Of course. Plenty of people do. Say hi at the welcome desk and we'll introduce you around.

Each event's page says what to bring and if there's a dress code, and we email a reminder before the day with the time and place.

Pick your dates on the Rentals page to see what's genuinely free, choose your items and pay in full to confirm. You can book from tomorrow up to six months ahead, for up to 30 days at a time.

Yes, to the areas listed when you book, at a set price for each area that covers delivery and pick-up. Or collect from us at no extra cost.

On the return date you booked. We email a reminder the day before your rental starts and the day before it's due back.

For weddings, festivals, church events or anything over 20 items, ask for a quote on the Rentals page and we'll put one together.

Apply on the Vendors page: tell us about your business, add photos of your work and pay the application fee shown on the form. We review every application within 5 working days, and the fee is refunded in full if we can't approve you.

Only if you sell food or drink. Other stalls don't need any documents. Public liability insurance is optional but welcome.

Once you're approved, apply for a pitch at upcoming events from your vendor dashboard. If a pitch has a fee, paying it confirms your place, and we email set-up details the day before.

Events looking for help say so on their page: pick a role and apply. We'll let you know either way, and send your arrival details the day before.

All our contact details are on the Collaborate page, under Get in touch. You can also message us on Instagram.

Yes. Sponsorships, partnerships and co-hosted events: tell us what you have in mind with the partnership enquiry on the Collaborate page.